Full priced items purchased from Only NY can be returned within 14 days from purchase or delivery. Items returned within 14 days of purchase must be unworn in their original condition with tags attached.

To request a Domestic return, please click here.

To request an International return, please click here.

All Sale items are FINAL SALE. This includes the use of discount codes.

Shipping charges are non-refundable

If you received an incorrect or damaged item, please reach out to info@onlyny.com

Please note, exchanges are treated as a return with new purchase.

Items must be returned to back to us in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if returning/exchanging due to factory defect), and unused with all original tags attached. All packaging must accompany the product and must also be in new condition (i.e. shoe boxes). We reserve the right to refuse an exchange if the merchandise does not meet this criterion.

Returns take us 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

If you return more than $500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

If you return more than $500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy.

For all international customers, please email info@onlyny.com.

*Please note that the customer is liable for all lost and stolen packages.

ONLY NY INC is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

Through our partnership with Global-e, we are pleased to provide an enhanced international shopping experience for customers in many countries and territories. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping.

Standard delivery: 12-15 business days once shipped. (Delivered by local currier)

Express shipping:  3-6 business days once shipped. (Delivered by DHL)

Shipping costs are based on your order size and quantity, with real-time quotes provided. Duties and taxes are handled upfront for most countries.

By shopping with us, you authorize Global-e to import your goods on your behalf. Questions? Please reach out to us atinfo@onlyny.com.